Page 15 - RGIC Vibes

On the basis of this tale, certain recognized Miss Pooja unknowingly involved Raghav
ways to resolve disputes can be deduced to resolve the conflict by observing his
as follows: reaction. In a similar manner, if the team
doesn’t have the same equation, the
1. Open Communications: members can be roped into a collective
From the above story we understand that team activity to solve an issue.
Miss Pooja was successful in making
Gaurav realize the significance of open 4. Move past positions:
communications. In the same manner, When a team is facing an internal conflict,
managers too can encourage open the team and its members shouldn’t
communications within teams. This could consider positions. Giving importance to
even bring laurels to the team and positions will mean that its members will
minimize misunderstandings. have a preconceived notion that any
solution provided might be in the favor of
2. Dealing with conflict promptly: a person who is higher in the hierarchy. To
Many a times, we often avoid certain break this thought process, it must be
instances considering them to be minimal. made clear to the members that the
This will cease the issue for a minor league conflict management process will not
but for long-term, it may become a follow any hierarchy.
debating point. Here, as Miss Pooja takes
quick action on the situation, team leads 5. Focus on the future:
and the managers too can act in the same While having a proper conflict dissolution
way and di use the conflict before its it is often observed that more things
abrupt eruption. related to the past are dwelled upon but
future projections get hardly addressed.
3. Ask the wider team for ideas: The team members often forget that
If the conflict has an impact on the entire venting about the past would give them
team, it is highly suggestive to involve temporary satisfaction, but what about the
eachand every member of the team which future? An impeccable future can only
would be an e cacious move to make the happen when the team comes up with a
team members feel that their presence is notable and surviving solution.
of prime importance.

In the above story it was realized that the focus of it was directed to the future. In the
same manner, certain applicable strategies to plan and minimize after e ects of conflict
are given below:

Prepare your team Express Appreciation: O er an Invitation:
members to address
things: Managers are urged to Just because the conflict is
express appreciation to the over doesn’t mean that
The most di cult thing is team members involved in things are normalized
to convince people to the conflict as they immediately. Managers are
mend things among considered the topic advised to invite their team
themselves and go ahead important and then chose members and make them
for the betterment of the to have a healthy feel comfortable. The word
team. It can be termed as discussion amongst conflict seems to be a
performance enhancement themselves; thus, resolving gloomy word, but the more
and is thus, advisable to the conflict in a more we run away from it, higher
the manager that they polite manner. This the chances that it will
explain the impact of their acknowledgement gives create a bigger divide
di erences to the team them a sense of having a among the team,
and the organisation. conflict resolved in a eventually. Therefore,
graceful way. always combat conflict, the
right way.
Sources: YouTube, Times of India, Inc.

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